Refunds & returns
Our customer satisfaction is very important to us, so if, for any reason, you are dissatisfied with your Essmak purchase within 15 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again.
Please note that you will not be eligible for a refund or replacement of your purchase in the following cases:
where errors occur from a typing error you may have made on the internet while entering the name of your kids;
for defects that are the result of ordinary wear and tear or abnormal use;
or if you have changed your mind.
During this time if you find your product to be faulty, we will replace or repair it at our discretion.
For any reason, you are dissatisfied with your Essmak purchase.